Senior Dynamics 365 Field Service Engineer

About the Role

We are looking for a hands-on Senior Engineer with deep expertise in Microsoft Dynamics 365 Field Service and Contact Center/Telephony integrations. This role focuses on designing, building, and optimizing enterprise-grade solutions using Dynamics 365 (CE/Field Service), Power Platform, Azure services, and modern voice/CTI platforms. The ideal candidate will lead complex integrations, deliver scalable and secure solutions, and guide teams in building high-performance digital service platforms.

Life at Sanjivani Edge

At Sanjivani Edge, people don't just work on projects, they build products, relationships and careers. Choosing Sanjivani Edge means choosing a place where your work actually matters. Here, you are trusted with real responsibility, encouraged to grow faster, and supported by teams that believe in building solutions. You will work with modern technologies, global clients and people who value clarity, ownership and smart execution. If you are someone who wants to build, learn and see real impact from your work – JOIN US!

What You'll Be Doing

• Lead end-to-end design and development of Microsoft Dynamics 365 Field Service solutions including Work Orders, Bookable Resources, Resource Scheduling Optimization, Inspections, Customer Assets, and mobile capabilities.
• Develop and customize Dynamics 365 CE and Field Service using plugins (C#), custom workflow activities, PCF controls, JavaScript, and business rules.
• Configure and extend Omnichannel for Customer Service including voice, chat, messaging, queues, workstreams, and agent routing experiences.
• Design and develop Power Platform solutions including model-driven apps, canvas apps, Power Automate flows, Dataverse tables, and custom connectors.
• Build scalable integration solutions using Azure services such as Azure Functions, Service Bus, Event Hub, API Management, Key Vault, and Azure Communication Services.
• Configure and optimize Field Service Mobile applications including offline profiles, inspection templates, incident types, bookable resources, inventory, and asset management.
• Implement Connected Field Service solutions including IoT device integration, predictive maintenance workflows, and automated work order generation.
• Establish CI/CD pipelines and ALM practices using Azure DevOps including solution packaging, release pipelines, and environment configuration.
• Ensure platform security, performance optimization, data governance, and compliance with enterprise standards.
• Provide technical troubleshooting, performance diagnostics, and production support.
• Translate business requirements into technical architecture, delivery plans, and sprint execution strategies.
• Collaborate with architects, product owners, and operational stakeholders while mentoring development teams.

What We're Looking For

• 10–14 years of total experience in software engineering and enterprise platform development.
• Minimum 5+ years of experience working with Microsoft Dynamics 365.
• At least 3+ years of hands-on experience with Dynamics 365 Field Service implementations.
• Strong development experience with C#, .NET, JavaScript or TypeScript.
• Deep knowledge of Dynamics 365 CE, Dataverse, and Power Platform architecture.
• Hands-on experience with Omnichannel for Customer Service and voice/contact center integrations.
• Experience implementing Azure-based integration services including Functions, Service Bus, Event Hub, and API Management.
• Strong experience building Power Platform applications including Power Apps and Power Automate.
• Experience with Azure DevOps CI/CD pipelines and Dynamics 365 ALM best practices.
• Strong understanding of enterprise security, performance optimization, and scalable architecture.
• Ability to translate complex business requirements into scalable technical solutions.
• Excellent communication, collaboration, and mentoring skills.