BPO Services
Process Excellence for Scalable, High-Performance Operations
Operational efficiency is vital in high-volume environments. Sanjivani Edge delivers process-driven BPO services across customer support, finance, HR, and back-office functions.
Capabilities.
Omnichannel assistance designed for responsiveness and experience.
How We Define Success.
Higher first‑contact resolution
Improved processing accuracy
Lower cycle times
Strong SLA adherence
Consistent service reliability
Strategic Value Delivered.
Scalable operations
Reduced cost of service
Enhanced customer satisfaction
Standardized workflows
Why Sanjivani Edge.
✓
Skilled process teams
2
Transparent reporting
3
Standard operating procedures
4
Quality assurance frameworks
Our Delivery Framework.
Process Mapping
Process Mapping
SOP Design
SOP Design
Training
Training
Execution
Execution
Quality Check
Quality Check
Reporting
Reporting
FAQs.
Processes shape performance.
Sanjivani Edge ensures those processes remain precise, scalable, and dependable.